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Working-mommy myth: They're unhappy There’s a dirty little secret working mothers have been keeping: They’re happy. A new study found that nearly eight out of ten employed mothers are enjoying being a working parent.

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Are You As Busy As You Think? We all have the same 168 hours per week, but since time passes whether we acknowledge it or not, we seldom think through exactly how we're spending our hours.

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Workers can't sit out of office politics game Managers don’t want to engage in it and employees hate it. Unfortunately, office politics can’t be avoided. The good thing is, many workers realize engaging in office politics on some level is an important...

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Guys On HGTV's House Hunters: Just Like Your Over-Educated... How many of you have watched House Hunters on HGTV?  That's what I thought, nearly everyone.  As a guy, I can guess that if you're married to a gal that you own real estate with, the TV stops...

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Starting Your Own Business vs. Buying a Business For many, the dream is to start a business. Whatever the business may be, the idea of building something from the ground up is exciting. You get to hire your own staff, make decisions the way you want,...

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RATIONALIZE THIS: Do You Keep Your iPhone if People Died to Make It?

Category : Employee Relations

I'm "up with people" today on a Friday.  I'm going to wave the flag a bit, because there are plenty of bashers related to the situation in the US on a variety of fronts.  Times are tough.  Companies don't treat workers the right way.  The EEOC is running active PR campaigns to publicize the companies they sue.

As a result of tough times, lots of people like to rage against the machine that is America.  Companies suck.  There's not fairness, no equity.

You know what I'm saying to the haters?  If you really believe that America doesn't do things the right way, you need to give up your iPhone.  Probably your Android as well.  

Why?  Because for all the drama in America, people generally don't die in our workplaces.  And why you're sniffing the marketing juice of companies like Apple and thinking they're above the fray, the bottom line is it's a lot more complex that we care to admit.  From the New York Times:

"In the last decade, Apple has become one of the mightiest, richest and most successful companies in the world, in part by mastering global manufacturing. Apple and its high-technology peers — as well as dozens of other American industries — have achieved a pace of innovation nearly unmatched in modern history.

However, the workers assembling iPhones, iPads and other devices often labor in harsh conditions, according to employees inside those plants, worker advocates and documents published by companies themselves. Problems are as varied as onerous work environments and serious — sometimes deadly — safety problems.

Employees work excessive overtime, in some cases seven days a week, and live in crowded dorms. Some say they stand so long that their legs swell until they can hardly walk. Under-age workers have helped build Apple’s products, and the company’s suppliers have improperly disposed of hazardous waste and falsified records, according to company reports and advocacy groups that, within China, are often considered reliable, independent monitors.

More troubling, the groups say, is some suppliers’ disregard for workers’ health. Two years ago, 137 workers at an Apple supplier in eastern China were injured after they were ordered to use a poisonous chemical to clean iPhone screens. Within seven months last year, two explosions at iPad factories, including in Chengdu, killed four people and injured 77. Before those blasts, Apple had been alerted to hazardous conditions inside the Chengdu plant, according to a Chinese group that published that warning."

Tim Cook replied to this article with the following letter.  Go give it a read.  That article says what I've known for awhile, but most people are unaware of.  The conditions in China are horrible.  Apple and everyone else takes advantage of that supply chain with limited human rights.  It makes the American workplace look like heaven.

My point?  Fairness and equity in the workplace is complicated.  Hate the way things are going in America?  Like to hate how much power companies have?

Cool.  You ought to give up your digital device when you compare that to what goes on in China out of protest.

Last time I checked, that American low wage manufacturer or hourly retail shop that has low-end jobs didn't have suicide nets.  

Be consistent.

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More on "Questions to Ask To Figure Out Who Owns Your Culture"….

Category : Culture, Employee Relations

Yesterday, I posted on How to Figure Out Which Managers Are Net Positive to Your Culture in 1 Question...

Pretty good challenge or food for thought came in from David in the comments of that one.  Check it out:

"Kris - Won't the answers to this be dependent on the existing culture? If the organization is filled with "slackers", aren't they going to pick someone who they perceive will allow that to continue?

And also somewhat subject to the halo effect? Human nature attributes positive factors to successful performers, whether they actually have those attributes or not. I think this bias would enter into the results."

My take - bias is always at play, but in my experience using this question, employees will tell you what they aren't getting enough of with their answers, and it almost always centers around things you and I consider to be critical in building a strong organizational culture - items like the manager taking the time to deliver feedback, spending time on the development of the employee, standing up when necessary for the employee/department, shooting straight and being honest with the employee, limited political game playing on the part of the manager, etc.

You know - things that show leadership and empathy, all with an employee-centric approach.  The employee is really saying what they don't get enough of with their current manager with this question.

I thought David's question was good, but I've always seen it go the other way - the employees tell you who's doing things very, very well.  People talk, people know.  If you have more than 15-20 managers in your unit, ask the question - you'll almost always get some surprises....

 

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How to Figure Out Which Managers Are Net Positive to Your Culture in 1 Question…

Category : Employee Relations, OD, Workplace

Capitalist Note - re-running this favorite since many of us are still in the planning stages for the new year regarding the best way to evaluate and improve lots of things - including culture.  Don't overthink the questions and tools at your disposal... see comments for more gold....

There's lots of talk about how to build the best culture possible at your company.  Regardless of how you define your culture, you can figure out what your team members really think, and what they want culturally by asking the following question:

"If you could pick any manager (other than the one you're working for) in the company to Mirror work for (regardless of functional area), who would it be and why?"

It's a no BS question on what people want out of your company. Culture isn't defined by workspace, by free lunches/soda or by the stuff you put in the onboarding packet.  Those things help to attract and are nice to have, but they quickly become entitlements.

You are not the car you drive.  You are not your khakis.

You lose control of your culture once your managers take delivery of talent in the new hire process.  At that point, an employee's experience with your culture is heavily influenced by their day to day interactions with their manager.

"If you could pick any manager (other than the one you're working for) in the company to work for (regardless of functional area), who would it be and why?"

Ask the question.  My bet is if you do it and review the results in a group of manageable size, you'll find some common names popping up all over the place.  Employees talk.  They know who's good with people, who's fair and who has a nice balance between business results and development of team members. 

Ask the question, and then look at the names that come up repeatedly.  Look at their style and philosophy, then figure out how to push, prod and train your other managers to embody some of the qualities you identify.

The question doesn't lie, and it releases the employees responding from saying, "I'd take my manager"...  Because we all know that's the politically correct answer.

Ask the question.

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Another Installment of DO YOU FIRE THIS GUY?

Category : Communications, Employee Relations

That's right - It's time for another installment of "Do you fire this guy?"

The topic this time is an easy target - the FedEx guy who throws a computer monitor over a gate during the holidays.

Hello...McFly....Those that can afford gates usually have sweet video systems watching the gate... Whoops...

Would you fire him?  Hit me in the comments, and as an added bonus below the video, I'm going to give you the top 5 reasons you wouldn't fire this guy (email and RSS subscribers may need to click through for the video).

Here's the top 5 reasons some of you would not fire that guy:

1.  The union contract is sticky related to due process for this type of thing.

2.  He's high risk from an EEOC standpoint.  You don't want the noise.

3.  He's shared some personal stuff with your team.  He's going through a rough patch.  You hate not to show support now.

4.  He claimed in the interview when you presented this video to him that his boss told him it was OK to pitch electronics over the fence to meet his production goals - after all, that s#*# is insured.

5.  His boss and team have proactively waged a campaign that while it's inexcusable, everyone deserves a second chance - even if they starred in a video that generated 8 Million views that damaged the brand on YouTube.

Actually, I'll give you 6 - Everyone does it.

You know you'd hear some of these.  Enough not to fire?

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More Proof That Crappy Exit Interviews Do More Harm Than Good…

Category : Employee Relations

It's true.  It's better to do nothing on the exit interview front than to do it poorly.  Example below with a hat tip to Deadspin:

"Tweets Sean Locklear, tackle extraordinaire: "Worst exit meeting ever! No coaches,no front office, just physicals and goodbye to teammates! We did just spend 5 mos together, WOW!" Locklear

That was a tweet from an NFL player who was going through the Washington Redskins exit process that's conducted at the end of a season.  Of course, he later pulled the tweet down after it caused a small storm.  But not before we got the window into his soul.

Clinically, the exit process was fine.  Checking to see if anything was wrong or if anything needed to be followed up on - we get it and expect it.  

But underneath, once you say you're going to do an exit interview, the expectations rise, usually with one question that has two parts:

"Where's the presence of someone who cares, but also someone who can make a change if things didn't go well for me while I was here?"

And that my friends, is a big, big burden.  Most people won't tweet out their dissatisfaction, but you can bet they're asking the same question if you handle your exit interviews in a similar fashion.

You've got some exit interview forms and your coordinator is running people through your "Exit Interview" process face to face.  Is that enough?  Or does it actually take your company's "approval rating" down a couple of notches?  Would it be better to follow up a few weeks after the ex-employee has left the company, when expectations are lowered, emotions have calmed, etc.?

Think about it.  Your exiting employees and NFL players have more in common than you might think.

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