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Employee vs. Associate: What Should You Call Your People?

Category : Branding in HR, Communications, Employee Relations

Short answer: It doesn't matter, your actions are much more meaningful than the tag you use..

Short story.  I was a young up and comer in a Director-level position with a Fortune 500 back in the early Elmo and Darth Vader 2000s - way more responsibility than my resume and age said I deserved.  I was at a national HR meeting - top 20 people in HR in the company, the corporate functional HR heads (comp, benefits, etc.) and all the field leaders.  I don't remember how it came up, but I offered up a cut and dry opinion that we shouldn't call our talent employees - we should be calling them "associates"...

And the Darth Vader of HR at the company (a great guy BTW) proceeded to absolutely assassinate me in front of the group with a 5 minute rant on why that was pure Bull#### (quote).

What he said, I later came to realize, was the truth.  If you're going to be cute with what you call employees, you better deliver on whatever promise you think you're making.  Additionally, you can just keep calling your people "employees" and do all the upstream stuff you think the other names indicate and you'll end up in the same place.  Without risking looking like a moron.

He was right.  He gave me a Nancy Kerrigan whack at the knees.  He later tried to promote me into a higher position in the West that would have required big relo.  I said no based on my gut about the division head I would have been working for.  7 months later Darth flew in and shut down the office I would have been leading from.  

Nothing but lessons from that guy.  Trust your gut when it comes to career.  And it doesn't make one ### worth of difference what you call the people who work for your company.  All that matters is how you treat them and what you've got planned for them.

Thanks Darth.

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FAKE EMAIL: Mark Zuckerberg Reaches Out to Sandberg for Input on the Instagram Deal….

Category : Communications, Employee Relations, Leadership

Facebook Chief Operating Officer Sheryl Sandberg stated in an interview that she “walk[s] out of this office every day at 5:30 so I’m home for dinner with my kids at 6.”.  We're waiting for the following past email to surface from Mark Zuckerberg to cause a big work/life balance stink:

----------------------------------------------

From:   Mark Zuckerberg
To:     Sheryl Sandberg
Date:   04/11/2012 7:50 PM
Subject:  I'm Going To Buy Instagram for 1B Large

Sheryl -

I'm going to buy Instagram for 1B large.  Signing the papers when I meet their team tonight.  Speak now or forever hold your peace.  Sorry I haven't brought anyone in on this, but I wanted to work through it on my own.  Because I am... #C..E..O.. you know the rest...

Call or email if you have concerns.  Doing the deal in two hours at Caribou Coffee.

Zuck

----------------------------------------------

I know, that's mean... To think that leaving the office at a reasonable time could ever keep you out of the loop, right?  Full support of work/life balance from KD, and my biggest reaction to the news of her leaving at 5:30 every night is that "ballers ball".  Meaning - people who perform can do anything they want.  I'm more concerned that one of your non-performers, who can never seem to get anything done and repeatedly frustrates his manager by leaving at 5:02 every day, is going to use the Sandberg news as rationalization for the elevator dinging at that time daily.

Ballers ball.  Performers with kids can do anything they want.  9 to 5ers will never be cruising email or industry sites on nights or weekends, mainly because there's no passion there. Doesn't matter if they have kids or not.

9 to 5ers leave at 5 and probably don't see the email from Zuck.  Ballers always see the email.

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Public Flogging of Those Who Don’t Display Your Company’s Values…

Category : Communications, Employee Relations, Leadership, Performance Management

I'm pretty much on the record as saying that most company's values/mission/core values statements are awful.  It's not that the values are bad (after all, who could argue with putting the value of integrity or high communication culture on the brochure?), it's that they are either 1) non-actionable, or worse yet, 2) inconsistent with how people get rewarded in your company.

If you're going to have value statements that truly shape your culture, you better be ready to hire, reward/promote and, of course, fire according to those values.  If you don't hire/reward/fire according to the values you have, one of two things is true:

1.  You're promoting values that aren't real inside your culture, or Family values

2.  You don't really have any values that drive how results get delivered.

Jack and Suzy Welch would take that a step further.  They think that if you can get to the point where you fire someone because they didn't deliver results in a fashion consistent with the values of your company, you ought to publically say why you fired that person.  Read on:

"soft culture matters as much as hard numbers. And if your company's culture is to mean anything, you have to hang -- publicly -- those in your midst who would destroy it. It's a grim image, we know. But the fact is, creating a healthy, high-integrity organizational culture is not puppies and rainbows. And yet, for some reason, too many leaders think a company's values can be relegated to a five-minute conversation between HR and a new employee. Or they think culture is about picking which words -- do we "honor" our customers or "respect" them? -- to engrave on a plaque in the lobby. What nonsense."

Ninety percent of the time, managers give these people a big fat pass. "I know Jim can be a real jerk," they say, "but I just need him until the economy stabilizes." Or "Sure, Sally's attitude upsets everyone, but I've spoken to her. I think she's going to come around."

Actually, all Jim and Sally are doing is sending a big fat message to every other employee: Our company's values are a joke. And the only antidote is that Jim and Sally need to be sent home, and not with the usual "They want to spend more time with their families" BS out of the lawyers and HR, but with the truth. "Jim and Sally had great numbers," everyone needs to be told, "but they didn't demonstrate the values of this company." We guarantee that such a public "diss play," to put it more politely, will have more impact than a hundred "Our values really, really matter!" speeches by the CEO."

Once you've determined that someone has the skills to do the job, hire based on what you value/need most in the behavioral DNA of a candidate.  Once they're in and performing at an acceptable level, reward and fire with the values/behavioral DNA holding as much influence as raw performance itself.

It's the only way to ensure the values/behavioral DNA you put on the brochure really matter.  Telling people in a broad fashion why a bad actor was let go is a way to take that a step further.

Remember, it's not slander if it's true.

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For $30, I Can Expose Every Employee In Your Fortune 500 Company to a Facebook Ad.

Category : Communications, Employee Relations

Seriously - I can use Facebook ads, and for $30, expose every employee at a major Fortune 500 on Facebook to an ad of my choosing?

That's pretty compelling - as well as pretty scary.  Got the following email below from a friend of the Capitalist.  The email was sent by VoiceOfUs.org regarding Apple's efforts to improve working conditions in contract factories overseas.  They're not happy, and instead of the usual methods, they're determined to exert pressure by going straight to the source - Apple employees.  

Take a read at the email text and ponder the opportunity/threat this creates to a Fortune 500 for a mere $30:

"Apple’s report is finally out -- and it confirms that the factory workers who make your iGadgets are illegally overworked, underpaid and subject to routine health and safety violations. Apple is admitting this is a serious problem, and we have won promises from Apple to address many of these issues. This is a big deal.

But here’s the problem: Apple, a company that is known for its ability to change its production process overnight, is claiming it will take FIFTEEN MONTHS to end illegal overtime in its suppliers’ factories, while ensuring that the factory workers who make iPhones and more can afford to feed their families and have safe working conditions.

If all of this sounds familiar, it is because way back in 2006 Apple conducted a nearly identical investigation, with very similar findings and a very similar promise: to “enforce weekly overtime limits set by Apple’s Code of Conduct.” But as soon as people stopped paying attention, Apple’s suppliers went right back to excessive overtime and dangerous working conditions.

This time, we aren’t letting Apple forget.

We want to build a countdown website that displays how many days are left to the day Apple has promised to end these terrible working conditions. But that’s not all. We want to regularly run Facebook ads that link to the site to every Apple employee in the US, reminding them of their promise and asking them what progress they’ve made. And these ads will be all the more powerful because they’ll be paid for by Apple consumers -- and going directly to Apple employees:

Yes, I will give $60, enough for every Apple employee in the US to see a Facebook ad twice.

Yes, I will give $30, enough for every Apple employee in the US to see the Facebook ad once.

Yes, I will give $10, because ten is a nice, round number and I can’t afford $30 but still want to help :-)

Our collective pressure has been enormously successful so far -- all the more incredible when you realize we are going toe-to-toe with the largest corporation in the world. In fact, in the time it takes you to read this email, Apple will have earned more new revenue than SumOfUs.org has spent in our entire existence. Apple has over 60,000 full-time employees; we have three. We are run on a shoestring budget (we don’t even have an office!) against a corporate behemoth that has some of the best PR people in the world, who would love nothing more than to grind this story into dust.

We're David to Apple's Goliath, but right now we're winning. While it won't be easy, if we can keep up public and media pressure for another 15 months to make sure that Apple actually keeps its promises.

Apple engineers and other professionals are deeply proud of working at Apple -- and they don’t want to (sic) the company to be seen as hurting factory workers, breaking the law, or breaking promises. Through this microsite and these Facebook ads, Apple customers like us can make sure that these promises are water cooler conversation at Apple HQ -- and that Apple’s executives feel pressure internally to keep their promises.

Click here to donate to fund the next phase of this campaign: A countdown website and Facebook ads, from consumers like you, aimed directly at Apple employees.

Let’s be clear: Apple hasn’t promised to fix everything wrong at Foxconn and its other suppliers. In some areas (like a living wage), it hasn’t even proposed a concrete solution yet. And, frankly, the 15 month time frame is far too long -- after all, when was the last time someone told you that you are breaking (sic) law but it’s ok if you keep breaking it for the next 15 months for your own convenience?

But the fact remains that if Apple actually implements the changes it has promised, even if it takes longer than it should and doesn’t go as far as we’d like, then pressure from consumers like you will have improved the lives of hundreds of thousands of workers. Let’s keep that pressure up until we see real results."

Wow.  Interesting and compelling.  And by the way, I can't help but think of the Anne Hathaway line at :50 of the new Batman movie trailer that appears below when I read that email:

"There's a storm coming, Mr. Wayne," she says. "You and your friends better batten down the hatches. Because when it hits you're all going to wonder how you ever thought you could live so large and leave so little for the rest of us."

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GIVE IT UP: Here’s How You Get Someone To Admit They Took $20,000 From a Boss They Were Having an Affair With…

Category : Employee Relations

I'm not here to be the morality police or tell you right from wrong.  Since investigations are a part of any HR practice, I'm here to tell you how to get to the truth.

Step 1 - Set the stage/expectation so you have the highest probability of someone answering Bobby tough questions in a truthful, full disclosure kind of way.

Step 2 - Ask broad, but tough questions.  Assume nothing.  Go around the horn and probe, then dig in when something breaks.

Case in point.  Arkansas football coach Bobby Petrino, who was kind of fired for wrecking his motorcycle, then lying about the fact he had a 25-year old woman on the back of the Harley, whom he just happened to be having an affair (or past affair) with.  And he's married and 50+ years old.  And he just hired that 25 year-old as part of his team in a search that closed very quickly, according to Petrino's boss, the Arkansas AD.   You can read all the details of the case here.  Interesting read and full of fallen humanity.

But - like I said, I'm not your morality agent.  I'm the guy who uses examples from pop culture to help you get better HR outcomes.

So let's go.  You just had a director at your company wreck his Harley coming back from his lake house. You get the call.  He's beat up but OK.  You're relieved.  He says he was alone, then someone in your flock sends you the police report two days later that says he had a young, attractive subordinate on the bike with him.

He lied to you about that.  Strike one, and regardless of your need not to interfere with someone's private life, you've now got a director lying about having a direct report on the back of a Harley coming back from a lake house.  She's a recent hire.

You probably need to look into that, Marge.

So you go into investigation mode.  The leverage, should you choose to use it, is that you've been lied to.  That creates the reason you're having the conversation.  If you choose to use the leverage, the intro into the conversation with the Direct Report on the back of the bike goes something like this:

"So, we've got a situation where someone lied about the presence of another team member in an incident.  I'm not sure why anyone would lie about that, but history shows when that occurs, there's usually something going on, and oftentimes that can mean that someone can lose their job.  So in the interest of making sure we get all the information we need, I've got to ask you to be 100% truthful with me - it's the best way for everyone involved to have the best shot at keeping their job"

That's the language you use for Step 1.  You're trying to get the most truth you can.

Having set the stage with that question, you're on to asking broad, but tough questions of the direct report:

"Were you on the bike with Bobby?"

"What were you doing on the bike with Bobby?"

"How long have you had a relationship with Bobby?"

"Were you in the relationship with Bobby when he hired you?"

Normal questions so far.  Work related and fair game since the direct report in question was recently hired by Bobby, then involved in a Harley wreck.  

But if you're above average as an investigator, you won't forget some of the broader questions to fish a little bit and determine how much poison you're dealing with.  Check it:

"Does Bobby ever discuss the performance or his opinion of others on his team with you?"

"Have you ever discussed your relationship with Bobby with other employees at our company?  Anyone?"

And yes, the big probe that delivered a crazy, final blow in the Bobby Petrino saga:

"Has Bobby ever helped you out with money?  Provided you a loan of any size to help you with any financial issue you were dealing with or something you wanted and knew you could pay him back?"

Direct report: "Um....yeah.... Bobby gave me a $20,000 loan so I could make a down payment on my condo.  But I'm going to pay it back..."

Check please!  You now know the outcome for Bobby.  Where you go with the direct report is more problematic, but that's a post for another day.

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3 Doors Down: Where Do People Like Keith Olbermann Go After a 3rd Firing?

Category : Employee Relations, Performance Management

Talented people who don't suffer fools well in your organization.  They can't keep their mouth shut even a little bit and get along, and over a relatively short period of time they wear out their welcome in your organization.  Eventually, you have to fire them.  They got voted off the island.  The people have spoken, everyone wants them out, regardless of their obvious talent.

But where do those talented people go once they've run through all the companies in the industry and Keith-olbermann2 people realize that they think everyone is an idiot?

Keith Olbermann is one of those talented people.  He's now been fired (or got out of Dodge right before the posse got to to town) at ESPN, MSNBC and now, Current TV.  

Where's someone like that go now?  More from The Atlantic:

"The New York Times's Brian Stelter reported Friday that Current TV has dismissed cable news host Keith Olbermann after he moved there just over a year ago from MSNBC, and the break-up does not sound amicable. In a statement, Current TV writes:

Current was also founded on the values of respect, openness, collegiality, and loyalty to our viewers.   Unfortunately these values are no longer reflected in our relationship with Keith Olbermann and we have ended it.

That might only be big news in itself if you're an Olbermann follower, though if you are, it'll come as no surprise. Olbermann has publicly sparred with his network a lot over the past few months. But of course, no story on Olbermann goes without his own enthusiastic take on it, and we expect fireworks will make this interesting."

Where do people like Olbermann go?   Eventually, he's got to work for himself, for the following 3 reasons:

1. He's running out of people/companies to take the risk.

2. No one is going to do it like he'll do it, so it makes sense that he needs to be on his own.

3. For all the bluster and broken relationships, there's still a market for his services.  

Olbermann is like the talented, combustive executive who can't stand fools (in his or her eyes) or any type of red tape or slow decision-making process at your company.  Like Olbermann, that person does great work, but has now been through 3 or 4 major companies in their industry.  There's not a lot of other places to go.

So that person, like Olbermann, needs to go work for himself.  There'll be a market for his services.  He'll take some business from you.

The problem is that not all of these types of people want to run their own business.  

Want to help someone like this?  Be a coach for them.  Let them know what's coming, and if bootstrapping their own small business from scratch isn't their thing, show them what the end looks like.  

If they don't like it, help outline what they need to change to avoid being alone at the end.

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The Poor Man’s Guide to Employee Engagement…

Category : Culture, Employee Relations, Workplace

My definition of employee engagement: Discretionary effort that you don't have to threaten someone to get.  

Threatening or even asking means the resulting effort is not discretionary - funny how that works...

Lots of things go into creating an environment that draws discretionary effort.  Hiring the right people is a start.  Having managers that can have a two-way conversation is a good follow up to that.

Or, you could just tell them what to do...

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Atomic Resignation Letters and the Disconnect Between Corporate Values and Performance…

Category : Communications, Employee Relations

Did you see the world's most public and nasty resignation letter this week?  It comes from a Goldman Sachs executive who grew tired of the culture of greed (what did he expect on Wall Street?) and topped off his resignation with a column in the New York Times entitled "Why I am Leaving Goldman Sachs".

Yes, that New York Times.  Here's a taste:

"TODAY is my last day at Goldman Sachs. After almost 12 years at the firm — first as a summer Darth intern while at Stanford, then in New York for 10 years, and now in London — I believe I have worked here long enough to understand the trajectory of its culture, its people and its identity. And I can honestly say that the environment now is as toxic and destructive as I have ever seen it.

Today, many of these leaders display a Goldman Sachs culture quotient of exactly zero percent. I attend derivatives sales meetings where not one single minute is spent asking questions about how we can help clients. It’s purely about how we can make the most possible money off of them. If you were an alien from Mars and sat in on one of these meetings, you would believe that a client’s success or progress was not part of the thought process at all.

It makes me ill how callously people talk about ripping their clients off. Over the last 12 months I have seen five different managing directors refer to their own clients as “muppets,” sometimes over internal e-mail. Even after the S.E.C., Fabulous Fab, Abacus, God’s work, Carl Levin, Vampire Squids? No humility? I mean, come on. Integrity? It is eroding. I don’t know of any illegal behavior, but will people push the envelope and pitch lucrative and complicated products to clients even if they are not the simplest investments or the ones most directly aligned with the client’s goals? Absolutely. Every day, in fact."

You should go read the entire letter.  As you might expect with this type of op/ed, it's generating opinion on both sides.  It's also generating some great parodies, like this one from Darth Vader - "Why I am leaving the Empire".  Hilarious.  

Some of you will read the entire letter and have raised eyebrows and maybe even a finger wag at Goldman.  You believe that culture can be preserved, even when hundreds of billions of dollars are on the table.  Some of you will laugh it off, saying that's life in the show.

Me?  Let's assume for a second that Greg Smith (the Goldman exec who wrote the letter) is accurate in his portrayal.  Let's assume the leadership of Goldman doesn't want the behavior that's described in the letter.

How do you prevent that type of culture decay and the behavior that follows?  

Start by repeating after me: "Your corporate/company values that you have on the wall don't mean anything unless they become operational in how performance is measured."

You have company values on the wall.  They're too long, people.  They're full of flowering phrases that employees don't understand.  98% of your employees can't recite what they are.  

If you want to make a value set operational in your company, start by determining "potential factors" that are one word or a phrase.  They can be linked to your values, but it's one word or a three word phrase, not BS language.  Examples:

Driven

Figures things out/Smart

Gets things done/Executes

Innovates

Doesn't Screw People

You get the exercise.  If you want to really drive a culture and not let it slip over time, you've got to identify the DNA it takes for people to be successful in your company.  You''ll use the factors across all employees in your company.

Then you ruthlessly use the potential factors to HIRE, PROMOTE/REWARD and FIRE.

Have good results but terrible linkage to the potential factors?  You're fired.  You didn't get a raise.  We interview for it and you never got hired.  I'm reverse engineering here. If you want to build and preserve a culture, that's what you have to do.  It's hard, so that's why so many companies can't/don't do it.

Which is why most companies have a Greg Smith firing up a letter like the one you saw in the Times.  Most never send it, but a LOT of people write it.  

Check their drafts when you take over their email.

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#Winning – Win Your Next HR Negotiation By Being the First to Name Your Price…

Category : Communications, Employee Relations, Recruiting

Assertiveness - if you looked at the total DNA map of HR pros everywhere, it's safe to say the profile would show low to midling assertiveness as a general trait.  I've always been fascinated by this, and I feel like my profile has changed dramatically over time.  What I've learned is that if you're unable or unwilling to ask, you generally won't get what you're looking for.

Translation - you need to frame the conversation by being candid regarding what you want.  You can't Goodell-smith assume others know what's on your mind, or even that they'll find that objectionable.

Just say it, Sparky.  Think about buying a house.  For those of you who have done this, you'll know that the game goes something like this:There's a listed price, but you have to figure out what to offer.  You know that your offer (unless you go in too close to the listed price) is rarely the last point of the negotiation.  You're going to make an offer, and if it's reasonable, you're going to go back and forth and land somewhere in the middle.  The danger is that if you don't ask by offering an aggressive first number out, you just cost yourselves $6,000.  

Where in the middle?  That depends on you saying a number that clearly defines your position, and not being mamby-pamby about it.  This article from the WSJ underscores the importance of getting your number out there:

"If you want to come out on top, use this simple shortcut: Be first. No dancing around the issue. No hemming and hawing. Just give them a number right off the bat. In doing so, you'll set the starting point for the discussion, from which all further discussions will stem.

If you quote, say, $8,000 to complete a project, your prospective client may want to negotiate the price or other parameters of the deal, but all negotiations will start at $8,000. You may come down a bit in price, or agree to different payment or delivery terms, but if she hires you, you'll get a number close to $8,000. On the other hand, if you wait for her to tell you she expects to pay $2,000 for a project, you may be able to negotiate an extra thousand or two, but you're never going to get the $8,000 you feel you deserve.

Divergence is a huge time waster. If a prospect can't—or won't—pay a fair price, why would you spend one more second trying to land her as a client? Even if you lose the deal because your price is too high, you still come out on top because you haven't invested much time trying to win her business."

How many times last week did you negotiate even a minor deal?  How many times were you unwilling to name your price or position?

Get it out there early and often - you'll win more if you do.  

Do it classy, but do it.  

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Bullies, Reputational Hijackings and Corporate Responsibility…

Category : Employee Relations, Legal Affairs, Workplace

There's been a fair amount of press lately about bullying that happens inside of corporate America, to the point where some draft "anti-bullying" legislation is making the rounds in the states.

The world doesn't need more legislation in the workplace.  The world needs you to stand the hell up and make sure bullying doesn't go unchecked. Biff

Of course, the biggest problem with bullying is that it comes in many different flavors.

Let's talk about one of 100 flavors - something I'll call "reputational hijacking".  Reputational hijacking occurs when a good person finds themselves in the middle of a bad situation.  They've led a good corporate life, performed well, then something bad happens.  Maybe it's their fault, maybe it isn't, but it's nothing so bad that they won't recover based on their reputation and body of work.

Enter the reputational terrorist, who performs a reputational hijacking.

Example: Great manager takes an EEOC suit from a former employee who everyone knows needed to be fired.  Included in the EEOC charge is an email where the manager is pretty insensitive to the problematic employee.  Doesn't look great on paper, but it doesn't make him a racist - in any way.

1st Meeting of the Leadership Team after the EEOC charge appears:  The EEOC suit is discussed (the manager isn't on the Leadership Team), and the reputational terrorist says, "You know, that really doesn't surprise me.  I think he's had some issues related to that for awhile." No one says anything.  No details provided.

Next Meeting of the Leadership Team:  Mistimed joke by the hijacker/terrorist.  "Don't send Rick to the NAACP fund raiser!!"  Ha.   A couple of people laugh nervously.  No one says anything.

Net/Net: The person's reputation gets slowly hammered away at, mainly because no one wants to get any splatter on them.  Think about how easy it would be to stand up against this form of bullying, especially when the person's not there to defend themselves:

"Hey Alice, Rick has a pretty good track record.  If you have something specific to say and share, let's hear it.  Otherwise, you probably need to be neutral, if not supportive.  Next month one of these might be filed against you.  So what's it going to be - you want to dig into the details of what you're alluding to?"

Unfortunately, it never goes that way, does it?  We sit on the sidelines and watch good people get bullied - both in person and when they're not there.

Because we don't want the splatter on us.  Hell, you just bought those slacks.

You don't need laws to prevent workplace bullying.  We just need you to stand the hell up for people who are net positive to your organization.

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